Topic-icon Stuck on downloading Packages files?

More
5 months 1 week ago #3811 by nishyneko
nishyneko created the topic: Stuck on downloading Packages files?
So after I purchased a package and got a free package it tried to connect to get the files but it seems to keep downloading single files over and over again. I have tried uninstalling/reinstalling, checking my task manager, downloading the generator again without uninstalling, trying to open patcher as admin (doesn't seem to work admin or otherwise), AND white-listing it from my antivirus/ malware and NOTHING is stopping the loop of file downloading so i can actually play. Help?

Please Log in or Create an account to join the conversation.

More
5 months 1 week ago #3812 by LBandy
LBandy replied the topic: Stuck on downloading Packages files?
Hi nishyneko,

Sorry to hear you are having issues. Could you please open the program and let it run for a while? After it downloaded the files for the first time could you please find the logs folder? It is either located in the installation directory, or at c:\Users\_your_username_\AppData\Roaming\ePic Character Generator\logs. You'll find a session_timestamp.log file there, look for the latest and please e-mail it to me at This email address is being protected from spambots. You need JavaScript enabled to view it.. I'll take a look at the log and try to figure out what's going wrong on your end.

Thank you for your help!

Please Log in or Create an account to join the conversation.

More
5 months 1 week ago #3814 by nishyneko
nishyneko replied the topic: Stuck on downloading Packages files?
there is no logs option. There is a dat folder and a file called profile.lbd, and yes the program has been running a good hour and the file has said it has 100% downloaded several times

Please Log in or Create an account to join the conversation.

More
5 months 1 week ago #3815 by LBandy
LBandy replied the topic: Stuck on downloading Packages files?
I'll send you an e-mail to solve this.

Please Log in or Create an account to join the conversation.

Copyright 2013-2018 Overhead Games | Contact: support@epicgenerator.net | Privacy Policy | EULA

We use cookies to improve the user experience. By continuing to use the site, you agree to our use of cookies.