Topic-icon [SOLVED] Have lost ALL my purchased sets

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2 weeks 15 hours ago - 2 weeks 15 hours ago #4025 by sojournstar
sojournstar created the topic: [SOLVED] Have lost ALL my purchased sets
I just got the rest of season 1 (5 packs) and 2 from season 2, but I am having trouble getting everything to load.

When I first installed the new items several hours ago, it kept giving an error, or saying something about not having auth, and my firewall saying it was malicious...

Then after everything finally loaded, I went thru each new set, and everything i owned was there. Now I just logged in and it won't load, or let me get to several sets I already own. Tried to reload several times, and about to try reloading again, back in a few minutes.


yeah I just loaded the program again, and NONE of my sets are loading, I only have the demos, everything I already bought and own is locked, in season one and 2...

also the front is different as you will notice in pic 2, what is circled in red was never there before, not even today easrlier, and even tho PRO is unlocked, it will not let me use it


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Last Edit: 2 weeks 15 hours ago by sojournstar.

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2 weeks 13 hours ago #4026 by sojournstar
sojournstar replied the topic: [SOLVED] Have lost ALL my purchased sets
I worked it out, it was a login issue


I create & sell graphic resources for artists & designers.

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2 weeks 11 hours ago #4027 by LBandy
LBandy replied the topic: [SOLVED] Have lost ALL my purchased sets
I'm glad to hear it's sorted now. :)

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2 weeks 4 hours ago - 2 weeks 4 hours ago #4044 by sojournstar
sojournstar replied the topic: [SOLVED] Have lost ALL my purchased sets
apparantly when you have cleaned your cache as I did before purchasing the products, the screen on the software changes your login credentials. I think there was another issue before even getting to the login screen, possibly the firewall saying the software was malicious/suspicious... but after a couple tries I managed to get it passed the wall, but it took me too long to realise the login in the screen had been changed..... Anyway, once I wiped out the wrong login, it came right up, makes me feel a little stupid

:silly:


I create & sell graphic resources for artists & designers.

Find my store & shops at the link below.
Check out CREATIVEDIGIDIVA for Resources!
Last Edit: 2 weeks 4 hours ago by sojournstar.

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